A large business wants its HRM recruitment staff to specify the quality of the recruitment service they will deliver to departments and to establish service level agreements for recruitment.
How will you specify the quality of recruitment services.
What issues, procedures and practices will you research?
What problems will you encounter in specifying recruitment service quality?
How can service quality be defined in terms of
functions and activities to be carried out
and
the potential strategic contribution of recruitment to organisational success and changing culture?
Descriptive-Functional View
“I'm from recruitment ....... Here’s what I can do for you”
