Managing Conflicts of Interest|Powerpoint模板

Definition - Conflict
"a process which begins when one party perceives that the other is frustrated, or is about to frustrate, some concern of his (or her).       Thomas, 1976 in B&H p634
Exercise
Clients – who is affected?
Actors – who are the leading players (individuals, groups and institutions)
Transformations (what is the content and process? What is the ground that is being fought over?)
World-view – what is the wider perspective
Organisation – what are the organisational and coordinative implications
Environment – what are the characteristics of the environment in which this is played?

What are the conflicts & interests?
How are they manifested (feelings & behaviour)?
How would the conflicts normally be resolved?
How do you think the participants perceive the resolutions in terms of degree of satisfaction ?